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Business Changes

In March 2024, CharlesTed Limited ceased trading and will now trade as CharlesTed Home under new company ownership.

It is with our  deepest regret that CharlesTed Limited has ceased trading and has instructed Begbies Traynor of 1 Temple Row, Birmingham, B2 5LG to place the company into liquidation.

As part of a pre liquidation deal the business has been acquired by Acorn 26 Limited.

If your enquiry is regarding an order placed from 1st March 2024 please contact us customerservice@charlestedhome.co.uk for tracking and updates.

 

For orders placed on or before 29th February 2024

If your enquiry relates to an order placed on or before 27th February, it will not be fulfilled by the purchaser. You can register your claim as an unsecured creditor and potentially claim funds from the bank or credit card provider under Section 75 of the Consumer Credit Act.

In light of the company ceasing trading, the administrators cannot accept returns, including faulty goods. If you are owed a refund for a faulty item or one you intended to return before the administration, you can file a claim as an unsecured creditor or potentially seek reimbursement from your bank or credit card issuer.

The administrator will contact all creditors confirming their appointment and providing further details concerning the administration and their proposals.

Should you have any queries in the meantime, please contact the administrator, Craig Povey at Begbies Traynor, 1 Temple Row, Birmingham, B2 5LG

Claiming funds back from your bank or credit card provider

If you paid with a credit card over £100

If your payment to the Company was made by credit card for the value of £100 or more and you have evidence of the transactions, you may be able to make a claim under Section 75 of the Consumer Credit Act by contacting your card provider to determine eligibility. 

They will ask you for copy documents and confirmation that the Company was placed into administration and that there will be no distribution to unsecured creditors.

You should shortly receive a formal letter from the Administrators confirming the above, together with a Notice of Appointment.

If your credit card provider refuses to refund you, you might make a formal complaint to the Financial Ombudsman Service. For further details, please click here.

If you paid with a debit card or credit card under £100

If your payment to the Company was made using a debit or credit card under £100 and you have transaction evidence, you may be able to claim through your bank or card provider under the 'chargeback' scheme.

Eligibility will be assessed by the bank or credit provider. The merchant will request copy documents and confirmation of the Company's placement into Administration, ensuring no distribution to unsecured creditors.

Expect a formal letter from the Administrators and Notice of Appointment. Note that certain banks or credit card companies limit claims to purchases within 120 days.

If your bank or credit card provider refuses to refund you, you might make a formal complaint to the Financial Ombudsman Service. For further details please click here.

If you paid by PayPal

If payment to the Company was made by PayPal, your purchase may be protected by the 'PayPal Buyer Protection' scheme. In order to request a refund, you must follow PayPal's online dispute resolution process through the Resolution Centre to pursue a claim under our Buyer Protection program.

You must open a dispute within 180 days of the date you made the payment. If you used a credit card or debit card as the payment method for a transaction through your PayPal account and you are dissatisfied with the transaction, you may be entitled to dispute the transaction with your card issuer.

Applicable card chargeback rights may be broader than those available to you under PayPal's Buyer Protection program.

For further information, please visit the PayPal website.

If you paid via a Buy Now Pay Later provider (“BNPL”)

If you purchased goods using providers such as Klarna or Clearpay, you should first contact your BNPL provider to check their process and explain the situation.

If your BNPL provider does not resolve the situation, you can ask for a chargeback if you have paid with a credit or debit card.

If you are unable to obtain a refund from the above

In the event you are not able to obtain a refund using the above options, You can submit a proof of debt form via email with supporting documents to Begbies Traynor.

You can also post the documents to:

Begbies Traynor, FAO: Craig Povey, 1 Temple Row, Birmingham, B2 5LG

Should you wish to complete and return a Proof of Debt Form, you will rank as an unsecured creditor of the Company. Please note that at this stage, we do not anticipate any distribution to unsecured creditors.