Delivery
| Service Type | Cost | Delivery Time | Notes |
|---|---|---|---|
| Standard UK Mainland Delivery (Excludes ROI & Northern Ireland) | £5.95 | 3-5 working days | For in-stock items only. Orders dispatched Monday–Friday (excluding bank holidays). |
| Fragile/Small Furniture Delivery | £5.95 | Varies | Includes mirrors and breakables. May take longer depending on courier route. |
| Furniture Delivery (Mainland UK) | £65.00 | 14–21 working days | Delivery to downstairs room only. Rubbish removal available for extra charge. |
| Next Day Delivery (UK Mainland) | £8.95 | Next working day (subject to availability) | Not available for fragile or furniture items. |
| Remote Areas (NI, Highlands, etc.) | (Quote provided on order confirmation) | Add up to 10 days to lead time | Extra charges apply depending on weight, size, and fragility. Quote will be provided if applicable. |
Delivery Information
We are so sorry, at present we cannot ship to Northern Ireland and Republic of Ireland
General Dispatch Times
We aim to dispatch all in-stock items to UK addresses within 1–3 working days.
As a small independent business, some products are available on a pre-order basis, and not every item is held in stock at all times.
Estimated lead times are shown on individual product pages.
Furniture and fragile items may take a little longer to arrive, as these require delivery via specialist couriers.
During busy periods such as sales or promotions, dispatch times may be slightly extended.
In line with our commitment to sustainability, we may consolidate your order into a single delivery where possible, unless you request otherwise.
Changing Your Delivery Address
If you need to update your shipping address after dispatch, a courier administration fee of £5.50 will apply.
For any special delivery requests or questions, please contact us at:
📧 customerservice@charlestedhome.co.uk
Furniture Deliveries
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All furniture orders are delivered by a specialist courier.
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You’ll be contacted directly to arrange a convenient delivery date.
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While we can’t guarantee specific time slots, the courier will provide an estimated arrival time on the day of delivery.
Before placing a furniture order, please ensure that your item can be safely delivered into your home, taking into account doorways, staircases, and access routes.
If delivery is unsuccessful due to access issues and the item must be returned:
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A restocking fee may apply.
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The original delivery charge will be deducted from your refund.
If delivery cannot be completed after multiple attempts, an additional redelivery fee will also apply.
Additional Charges – Northern Ireland & Remote Postcodes
Deliveries to Northern Ireland and remote UK postcodes incur additional delivery costs for furniture orders.
We can provide a quote prior to purchase on request, or our team will contact you after your order has been placed to confirm the additional charge.
If you choose not to proceed once the delivery cost has been confirmed, your order will be cancelled and refunded in full.
Click & Collect
We do not currently offer a Click & Collect service for furniture orders.
International Furniture Delivery
We currently deliver furniture within Mainland UK only.
If you wish to arrange your own courier for overseas delivery, you’re welcome to do so.
Please note that once the item leaves our care, we cannot accept responsibility for any damage or loss during transit.
Delivery Details
To help ensure smooth delivery, please:
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Enter your delivery address accurately, including your postcode.
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Include a contact telephone number so our couriers can reach you directly to coordinate delivery or rearrange if needed.
If you’re ever unsure about the status of your order, please don’t hesitate to email us at:
📧 customerservice@charlestedhome.co.uk