Delivery
We aim to have in stock items delivered to UK addresses within 5-10 working days of receiving your order.
Please bear in mind we are a small company and we don't hold all items in stock.
Some items have a slightly longer lead time if they are currently out of stock and on pre-order. This may be shown alongside the product, but if you have any queries on lead times please pop us an email. We are reliant on manufacturers and suppliers so cannot always guarantee dates but please be assured that we will despatch your items as soon as they arrive with us.
During Sale and Promotions lead times may be extended.
Please note Furniture deliveries can take longer depending on the routes of our courier.
We will adhere to keep you updated on delivery dates but if you wish to get in touch with us please do so by contacting customerservice@charlestedhome.co.uk
As an environmentally conscious business and in order to minimise our carbon footprint, unless you specify, we may dispatch all items together once your complete order is in stock.
UK Standard delivery (5-10 working days) £5.95 for orders to Mainland UK
This excludes Northern Ireland and the Highlands. Deliveries to these areas can take an additional 10 days on top of advised lead time.
Extra charges apply to outside of mainland deliveries according to weight, size and fragility. If this applies a quote will be provided for you to confirm.
Orders will be delivered Monday–Friday using DPD (excluding bank or public holidays) and our furniture logistics courier.
This excludes Northern Ireland and the Highlands. Deliveries to these areas can take an additional 10 days on top of advised lead time.
Extra charges apply to outside of mainland deliveries according to weight, size and fragility. If this applies a quote will be provided for you to confirm.
Orders will be delivered Monday–Friday using DPD (excluding bank or public holidays) and our furniture logistics courier.
For Remote UK postcodes (Please allow 1–2 days additional delivery time)
Orders can be delivered to most postal areas in the UK, including Northern Ireland.
Please note it is the customers responsibility to check their address is correct. If it is incorrect on your order and has been dispatched the courier charge £5.50 for delivery to a different/updated address to the one on the parcel.
FURNITURE DELIVERY
We aim to deliver stock items within 3 weeks of your order.
Furniture and mirrors cannot be delivered overseas.
For delivery to the Republic of Ireland, Scotland and remote postcodes
please allow longer lead times; we will contact you directly to advise a revised shipping cost.
For delivery to the Republic of Ireland, Scotland and remote postcodes
please allow longer lead times; we will contact you directly to advise a revised shipping cost.
Furniture order deliveries are dependent on our specialist courier who will agree with you a suitable delivery day, which is why sometimes deliveries can take a little longer depending on their work load.
We are unable to give a specific time slot on Large item deliveries, though the driver will be able to give an indication of time on the day- weather and traffic depending.
Once the courier has collected your items from us they will attempt to contact you on several occasions within a two week period.
If you don't respond and no date is confirmed the items will be returned to us and you will be charged a delivery charge to redeliver.
CAN I COLLECT THE FURNITURE ORDER FROM YOU?
Please contact us at customerservice@charlestedhome.co.uk to enquire further. All items need to be paid for prior to dispatch.
CAN WE DELIVER FURNITURE OVERSEAS?
We do not deliver furniture worldwide. We deliver to Mainland UK only.
If you require furniture you have ordered from us to be transported overseas you can make arrangements with your own courier to collect the furniture from us.
Please note. Once we have handed the item to the courier we cannot take responsibility for any damage or loss incurred in transit.
Please ensure you enter your address correctly including your postcode as we cannot take responsibility for incorrect addresses. Please also include a telephone number as this will enable our courier service to contact you and update you on your delivery and reschedule where necessary.
Please note: Ensure prior to ordering your furniture it will fit in your home, through the door, through narrow hallways or up the stairs where applicable.
Items that cannot be delivered owing to size restrictions and access and are therefore returned to us may incur a restocking fee and the cost of the delivery withheld from any refund.
If you are concerned at anytime about the whereabouts of your order please don't hesitate to drop us an e-mail.
Please contact us customerservice@charlestedhome.co.uk.
