Charlested Home
Product Guarantee
& Materials
Consumer Rights Act 2015
Under the Consumer Rights Act 2015, any manufacturing fault will be covered as follows:
We will offer a replacement or full refund without requiring you to prove the fault existed at the time of purchase.
You may be required to demonstrate the fault was present at the time of delivery and is not due to wear and tear or customer-caused damage.
For electrical items, an extended manufacturer's guarantee may be available — please refer to the original product packaging for details.
Care Instructions
We are not responsible for items damaged as a result of normal wear and tear.
Please ensure you follow all care instructions found on the product page, particularly where the description references organic, distressed, rustic, or repurposed finishes — these materials have specific requirements.
Understanding Natural Wood
Wood is a living material that responds to changes in temperature and humidity by expanding and contracting. This can occasionally be visible in the product's appearance — small movements or fine cracks as the wood adjusts to your home's conditions are entirely normal and not a manufacturing fault.
To minimise these effects, we recommend:
- Keeping wood products in stable, consistent conditions
- Avoiding placement near heat sources such as radiators, open fires, or ovens
- Protecting from direct moisture or prolonged sunlight
All wood products are treated to reasonably protect against insects and rot. Should any such issues arise, we recommend treating the affected area with a suitable repellent product. Having taken all reasonable preventative steps, we cannot be held liable for damage caused by these natural processes.
The Character of Reclaimed Timber
Some of our pieces are crafted from reclaimed wood over 100 years old. Each piece is unique — no two are identical.
Imperfection is the point.
Due to the handmade nature of these products and the richness of reclaimed timber, variations in colour, grain, tone, and texture are to be embraced as part of the character — not considered defects.
We are unable to guarantee uniformity of appearance. If you require consistent colouring or grain, we would recommend considering an alternative product.